FAQ - Pricing
Question
What currency are prices quoted in ?
Answer
All product prices quoted in this website are denominated in USD.
Question
What sort of trade discounts are available ?
Answer
Trade discounts are available for bulk purchase by Resellers / Distributors. These range from 5% to 20%.
Contact us for details.
Question
What currency are prices quoted in ?
Answer
All product prices quoted in this website are denominated in USD.
Question
What sort of trade discounts are available ?
Answer
Trade discounts are available for bulk purchase by Resellers / Distributors. These range from 5% to 20%.
Contact us for details.
FAQ - Quality
Question
Are your products really made from solid brass ?
Answer
We guarantee that all our brass hardware are made from solid brass. Hence, our brass hardware will NEVER rust & will last many lifetimes.
A simple test of using a magnet will provide an indication that the item is non-ferrous.
Question
Are your products really made from solid brass ?
Answer
We guarantee that all our brass hardware are made from solid brass. Hence, our brass hardware will NEVER rust & will last many lifetimes.
A simple test of using a magnet will provide an indication that the item is non-ferrous.
FAQ - Location
Question
Where is Heritage Brass located ?
Answer
Heritage Brass is located in Indonesia on the central island of Java.
Our showroom is based in Semarang - the capital city of the province of Central Java. Our production workshop is located in the town of Juwana - Pati.
With it's excellent logistics for both airshipments ( courier ) - through it's international airport & sea shipment - from the port of Tanjung Mas, Semarang is ideally located. We can despatch orders globally easily.
Question
Where is Heritage Brass located ?
Answer
Heritage Brass is located in Indonesia on the central island of Java.
Our showroom is based in Semarang - the capital city of the province of Central Java. Our production workshop is located in the town of Juwana - Pati.
With it's excellent logistics for both airshipments ( courier ) - through it's international airport & sea shipment - from the port of Tanjung Mas, Semarang is ideally located. We can despatch orders globally easily.
FAQ - Finishing Options
Question
What type of finishes do you offer ?
Answer
The finishing options vary from the basic antique & polished brass look and extend to finishes including polished & brushed nickel; polished & antique copper; verdigris green; antique black; polished & brushed chrome.
Question
What does the different finishes look like ?
Answer
The finishing options can be viewed in the " Finishing Options " page. There will be normally minor variations to these finishes.
Question
What type of finishes do you offer ?
Answer
The finishing options vary from the basic antique & polished brass look and extend to finishes including polished & brushed nickel; polished & antique copper; verdigris green; antique black; polished & brushed chrome.
Question
What does the different finishes look like ?
Answer
The finishing options can be viewed in the " Finishing Options " page. There will be normally minor variations to these finishes.
FAQ - Order Process
Question
How do I place an order ?
Answer
You can place an order by contacting us directly via e-mail or WhatsApp. As we only accept bulk orders & orders from our Resellers, we have disbled the shopping cart on our website.
We will revert to you within 24 hours on availability and lead-time to delivery.
Question
How do I place an order ?
Answer
You can place an order by contacting us directly via e-mail or WhatsApp. As we only accept bulk orders & orders from our Resellers, we have disbled the shopping cart on our website.
We will revert to you within 24 hours on availability and lead-time to delivery.
FAQ - Shipping an Order
Question
How will the shipping be organized ? What are the options ?
Answer
Question
How will the shipping be organized ? What are the options ?
Answer
- Small Orders - Shipment for order under 1,000 kgs can be undertaken using FEDEX Economy Express ( FEDEX Group acquired TNT ) - our normal courier partner. We have preferential rates shippng via FEDEX.
- Large Orders - Shipment for orders over 1,000 kgs can be undertaken using LCL shipping ( via Ocean Freght ). Shipping via LCL - ' Less than a Contaner Load ' is only effective if the longer shipping lead-time is acceptable & the consignee is capable of handling the more complex administrative shipping process.
FAQ - Payment
Question
How do I pay for the order ?
Answer
We will accept payments via direct wire transfers or Paypal. Wire transfer are preferable as Paypal charges are much higher at our end.
Question
How do I pay for the order ?
Answer
We will accept payments via direct wire transfers or Paypal. Wire transfer are preferable as Paypal charges are much higher at our end.
FAQ - Custom Orders
Question
Can I order a customized brass hardware ?
Answer
We entertain custom orders from our Resellers. These may be customized sizes of existing products or entirely new ly designed products.
Question
How does a custom order work ?
Answer
Question
Can I order a customized brass hardware ?
Answer
We entertain custom orders from our Resellers. These may be customized sizes of existing products or entirely new ly designed products.
Question
How does a custom order work ?
Answer
- Minimum Order Size - As indicated in the product page, we would require a minimum order quantity of 200 pcs for each design / size to entertain a custom order.
- Process - You can supply us a design with full specifications & we will provide an estimate pricing. Once agreed & the necessary down-payments are made, we will proceed to create a master design on which the brass moulds will will be based. We will send over photos of this master for your approval before we proceed to casting the production run. A sample cast will be made for your further approval.
- Custom Order Cycle-Time - The custom order cycle-time takes approximately 4 weeks . . . depending on the length of the master & cast sample approval process.
FAQ - How to become a Reseller
Question
I am interested in distributing your product in my country. What are the terms & conditions ?
Answer
We are constantly looking for Resellers globally. We welcome all enquiries.
Question
I am interested in distributing your product in my country. What are the terms & conditions ?
Answer
We are constantly looking for Resellers globally. We welcome all enquiries.
- We will normally grant sole distribution rights to a country representative. In return, we would like to see an aggressive marketing program - online or otherwise leading to good sales growth.
- Our reseller should be able to carry sufficient stock to service the potential market in question.
- We will develop new product designs ( in collaboration with the reseller ) to target the market in question to assist sales growth.